London, UK - While booking their flights, United Airlines will let its passengers know that the flight will be operated by a Boeing 737 MAX jet.
With this application, United aims the customers to change their flights in advance if they don't feel comfortable flying with the aircraft.
“We are going to be incredibly transparent for our customers. When they book a flight, if it indeed is on a MAX aircraft, they will absolutely know,” United Airlines CEO Oscar Munoz told reporters on Nov. 7 during an aviation event in London.
“If for some reason, they get closer to their flight, including right before they board, and they determine they don’t feel comfortable or safe, we will absolutely rebook them at no extra cost or charge,” the United chief executive added.
Munoz also said that he would be on board during the airline's first flight with 737 MAX upon the aircraft is allowed to return to service.
The 737 MAX jets have been globally grounded since March 13 after the second fatal crash that the aircraft involved in within five months.
United currently has 14 MAX 9 in its fleet. This year, the Chicago-based carrier had been set to take delivery of five MAXs more in the second quarter and 11 in the third quarter.
As the aircraft's approval to return to service by the FAA and other global regulators approaches, the other 737 MAX operators also examine their communication strategies with the public when the aircraft is allowed to fly again.