Cologne - German flagship Lufthansa has received the five-star certification from Skytrax, a British airline review and ranking site, and has become the only airline operator in Europe to hold such a title. Only 10 companies have this rating, all from the Middle East and Asia.
The Skytrax jury has been awarding Lufthansa First Class for the last 10 years with a 5-star rating, now the entire company has received the same certification.
The award is a well-deserved recognition of our best efforts to make Lufthansa one of the largest premium airlines in the world again,said Carsten Spohr, Chairman of the Executive Board of Lufthansa.
We arrived there because we made high investments in our fleet, renovated our cabins, introduced digital services, opened new lounges and improved the service on board and on the ground. The combination of premium services with the quality and professionalism of our team of collaborators has given Lufthansa the status of a five-star airline,he added.
Achieving 5-Star Airline status by Lufthansa is not only a great compliment as the first European airline to achieve this, but it is clearly a recognition of the improvements that have been made recently, particularly in all areas of front-line services,said Skytrax CEO Edward Plaisted.
Skytrax evaluates the airline operators from the perspective of the passenger. The site evaluates the quality of the airline's services in up to 800 different categories. This includes onboard service, seat comfort, catering, security measures, in-flight entertainment, duty-free offers and various other services.
In addition to Lufthansa, other airlines with 5-star certification are Asiana, Qatar Airways, Singapore Airlines, ANA, Cathay Pacific, EVA Air, Etihad, Hainan Airlines and Garuda Indonesia.